Introduction Welcome to HelloCozyShop! Our commitment to you includes not only quality products but also quality service. This Shipping Policy outlines how we handle your orders from the moment they are placed to when they arrive at your doorstep.

Shipping Processing Time

  • We process all orders within 1-2 business days.
  • We do not ship on weekends or public holidays.

Free Domestic Shipping

  • We offer free standard shipping on all items to our customers within the United States.
  • Our standard shipping comes with no charges to you and is part of our commitment to provide a seamless shopping experience.

Delivery Estimates

  • Our estimated delivery time is 3-5 business days.

Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email containing your tracking number once your order is on its way.
  • The tracking number will become active within 24 hours, allowing you to monitor the progress of your shipment via the carrier’s website.

Shipping Carriers

  • We partner with FedEx and UPS to ensure safe and prompt delivery of your items.
  • The carrier for your shipment will be selected based on efficiency and service to your location.

Shipment to P.O. Boxes or APO/FPO Addresses

  • At this time, we are unable to ship to P.O. Boxes or APO/FPO addresses.

Shipment Delays

  • If a shipping delay occurs, we will inform you as soon as possible.
  • We are not responsible for delays caused by carriers or events beyond our control, including natural disasters or customs delays.

Lost or Damaged Items

  • If your order arrives damaged, or if you suspect it is lost, please contact us immediately at Support@hellocozyshop.com for assistance.
  • We will work with you and the shipping carrier to address the issue, including arranging for a return or replacement as covered by our Return Policy.

Contact Information If you have any questions or comments about our Shipping Policy, our customer service team is ready to assist you:

Thank you for shopping with hellocozyshop, where we aim to make your home a cozier place without the hassle of shipping fees.