DuroMax XP5500EH 5500-Watt Electric Start Dual Fuel Hybrid Portable Generator

Welcome to HelloCozyShop! Committed to quality service, our Shipping Policy ensures your orders are handled with care from placement to delivery.

Shipping Processing Time:

• Orders processed within 1-2 business days.
• No shipping on weekends or public holidays.

Free Domestic Shipping:

• Free standard shipping for all orders within the United States.

Delivery Estimates:

• Estimated delivery time: 3-5 business days.

Shipment Confirmation & Tracking:

• Receive an email with a tracking number once shipped.
• Tracking number active within 24 hours for shipment monitoring.

Shipping Carriers:

• Partnerships with FedEx and UPS for safe, prompt delivery.

Shipment Restrictions:

• Currently, no shipping to P.O. Boxes or APO/FPO addresses.

Shipment Delays:

• Notification of any delays as they occur.

Contact Us:

• For shipping inquiries:
• email Support@hellocozyshop.com
• or call +1 432-249-5860.

Return and Refund Policy:

Time Frame:

• 30-day return window from the purchase date.

Return Shipping:

• Free return shipping with a prepaid label upon request approval.

Restocking Fee:

• No restocking fee for returned items.

Final Sale Items:

• Items marked as final sale cannot be returned.

Eligibility:

• Returns valid for items that are damaged, defective, or broken upon arrival.

Return Conditions:

• Must be in original packaging and condition.

Return Process:

• Submit a return request through our website Contact Form.
• Follow email instructions for return completion.

Exchange Policy:

• Exchanges available for damaged, defective, or broken items.

Refund Method:

• Refunds issued to PayPal after item inspection and approval.

Lost or Damaged Items:

• Contact us immediately for damaged or lost orders.

Contact Information:

• For return/refund questions:
• email Support@hellocozyshop.com
• or call +1 432-249-5860.

1. What Payment Methods Are Accepted?

   • We accept payments exclusively via PayPal for secure transactions.

2. How Is My Personal Information Protected?

   • Your privacy is our priority. We use advanced encryption and security measures to protect your personal data.

3. Can I Amend or Cancel My Order?

   • Orders can be amended or canceled if done quickly after placement. Contact us immediately for changes.

4. What Is the Return and Refund Policy?

   • You have 30 days from purchase to return items in their original condition. Returns are free, and refunds are processed via PayPal.

5. How Are Shipping and Delivery Handled?

   • Orders are processed within 1-2 business days, with an estimated delivery time of 3-5 business days. We do not ship to P.O. Boxes or APO/FPO addresses.