At hellocozyshop, we are committed to ensuring a seamless and transparent shopping experience for all our customers. Below is detailed information regarding our payment and billing processes.

Payment Method:

  • PayPal: We exclusively accept PayPal for all transactions to provide you with a secure and efficient checkout experience.

Currency:

  • All prices and transactions on our website are conducted in United States Dollars (USD).

Customs, Duties, and Taxes

  • hellocozyshop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Security:

  • Your financial security is our priority. PayPal employs robust encryption and security protocols to ensure that your transaction details remain confidential. At no point do we store your PayPal or credit card information on our servers.

Order Confirmation:

  • After completing your purchase, you will receive an order confirmation email that includes a summary of your transaction. We encourage you to review this and save it for your records.

Incorrect Charges:

  • If you notice any discrepancies on your PayPal statement regarding charges from hellocozyshop, please contact us immediately. Our customer service team will work with you to review the transaction in question and resolve any errors in a timely manner.

Refund Policy:

  • Should there be a need for a refund due to a return or cancellation, it will be issued through PayPal. The funds should be available in your PayPal account in accordance with PayPal’s processing times.

Contact Us:

For any inquiries or assistance with your payment and billing, our customer support team is at your service:

We do not offer subscription services; therefore, you will never encounter unexpected recurring charges from our website.

Thank you for shopping with us. We are grateful for the trust you have placed in hellocozyshop and look forward to serving your home and exterior needs.