have a question? we've compiled a list of the most commonly asked questions to help you find the answers you need.

Your Questions, Answered

Order & Shipping

How long will it take to receive my order?

After your order has been processed, which typically takes 1-2 business days, your items will be shipped to you.

The shipping times are estimated to be 3-5 business days. Here's a breakdown of the expected timeframe:

Order Processing: 1-2 business days after placing your order. During this time, we prepare, package, and dispatch your items.

Shipping: Once shipped, the delivery time is typically 3-5 business days, depending on your location within the United States and the specific shipping option selected, if applicable.

Please note that these timeframes are estimates and actual delivery times may vary slightly due to factors such as carrier delays or high demand.

For any further assistance or to inquire about the status of your order, please don't hesitate to contact our customer support team at Support@hellocozyshop.com or by calling +1 432-249-5860

How to track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your order. To track your order, follow these simple steps:

Find Your Tracking Number: Check your email inbox for the shipping confirmation we sent. The tracking number will be listed there.

Use the Carrier's Tracking Service: Click on the tracking link provided in your email, or visit the carrier’s website (FedEx or UPS) and enter the tracking number manually.

Track on Our Website: Alternatively, you can track your order directly on our website by visiting the 'Order Tracking' section and entering your details.

Contact Us for Assistance: If you're having trouble tracking your order or if there are any issues with the tracking information, please reach out to our customer support team for help.

You can email us at Support@hellocozyshop.com or call at +1 432-249-5860

Please note that it may take up to 24 hours for your tracking information to be updated after your order has been shipped.

Do you ship internationally?

Currently, we only ship within the United States. We are working towards expanding our delivery options in the future to include international destinations. Stay tuned for updates, and we appreciate your interest in hellocozyshop. If you have any specific requests or questions regarding international shipping, please contact our customer service atᅠSupport@hellocozyshop.comᅠor call us atᅠ+1 432-249-5860. We're always here to help!

I never got my order, what to do?

If your order hasn't arrived, please take the following steps:

Track Your Package: Refer to the tracking number provided in your shipping confirmation email to check the latest status of your delivery. Carriers may mark a package as delivered up to 24 hours before it arrives.

Confirm Shipping Details: Ensure that the shipping address you provided is correct. An inaccurate or incomplete address can lead to delivery issues.

Check Surroundings: Look around your delivery location. Carriers sometimes place packages out of plain sight for safety. Also, ask neighbors or household members if they have received the package on your behalf.

Contact the Carrier: Reach out to FedEx or UPS with your tracking number for more information. They may have updates or instructions if there are any delivery problems.

Get in Touch With Us: If the carrier cannot resolve the issue, please contact our customer support atᅠSupport@hellocozyshop.comᅠor callᅠ+1 432-249-5860.

We will help you investigate further and find a solution.

Missing Package Claim: In the event that your package is determined to be lost in transit by the carrier, we will assist you with a claim for aᅠreplacement or refund, depending on your preference and item availability.

We understand how important your order is and will do everything we can to resolve this issue promptly.

How do I place an order?

Simply add the desired items to your cart and proceed to checkout. Follow the prompts to enter your shipping information, choose your payment method, and confirm your order.

Can I cancel or modify my order?

Orders can be canceled or modified before they are shipped. If you need to make changes, please contact us immediately atᅠSupport@hellocozyshop.comᅠor call usᅠat +1 432-249-5860

Exchange & Return

What is your return policy?

At hellocozyshop, we want you to be satisfied with your purchase. We offer a 30-day return policy on all our items. Here's how it works:

return window extension : You have 30 days from the date of receiving your item to initiate a return.

Condition of Items: To be eligible for a return, items must be in the same condition that you received them: unused, with tags, and in their original packaging.

Return Process:

To start a return, visit our Return Policy page .

Once your request is approved, you'll receive a confirmation email with a prepaid shipping label and instructions on how to send back the items.

Shipping Costs: We cover the cost of return shipping. The prepaid label provided by us means you won’t pay anything upfront.

Refunds: After we receive your returned item, it will be inspected by our team. Once the return is approved, a full refund will be automatically applied to your original method of payment.

Exchanges: If you need to exchange an item for the same item in a different size or color, follow our return process.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so we can evaluate the issue and make it right.

For more details or if you have any questions, please contact our customer support at Support@hellocozyshop.com or call us at +1 432-249-5860

Can I exchange an item?

Yes, we understand that sometimes an item may not be the right fit, color, or what you expected, and we want to ensure that you’re completely satisfied with your purchase. Here's how you can exchange an item at hellocozyshop:

Initiate an Exchange: Contact us within 30 days of receiving your item to initiate an exchange. You can do this by visiting our 'Returns & Exchanges' section on our website or by contacting our customer service team directly at Support@hellocozyshop.com or by calling +1 432-249-5860.

Eligibility: The item you want to exchange must be in its original condition, unused, with all tags attached, and in its original packaging.

Exchange Process: Once your exchange request is accepted, we will send you a prepaid shipping label to return the item. After we receive the returned item, we’ll ship out your new item.

Shipping Costs: Shipping costs for exchanges are on us! We will provide a prepaid return shipping label for your convenience.

Stock Availability: Exchanges are subject to inventory availability. If the item you want is out of stock, we may offer you a refund or store credit instead.

Please note that some items, such as final sale items, custom-made, or personalized items, may not be eligible for exchange. We recommend checking our return policy or contacting customer service for specific inquiries about the item you wish to exchange.


Are all items new?

Yes, we sell only brand-new, unused products in their original packaging.

What if an item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately for a replacement or refund.

🌟 Experience Unparalleled Customer Support at hellocozyshop.com! 🌟

1. Personalized Assistance:

Live Chat Support:ᅠHave a question? Need guidance? Tap the live chat button on our site and get help from our friendly support agents.

Email Correspondence:ᅠFor detailed inquiries or if you prefer written communication, reach out to us atᅠSupport@hellocozyshop.com. Expect a thorough, personalized response to address all your concerns.

2. Hassle-Free Help:

Contact Information at Your Fingertips:ᅠEasily find all the ways to contact us on our dedicated 'Contact Us' page. Whether it's by phone atᅠ+1 432-249-5860ᅠor through our email, we're ready to assist you.

Comprehensive FAQs:ᅠOurᅠFrequently Asked Questions (FAQs)ᅠsection is designed to provide quick answers to common queries, saving you time and enhancing your shopping experience.

3. Post-Purchase Peace of Mind:

Returns:ᅠIf your purchase isn't perfect, our 30-dayᅠreturn policyᅠensures a stress-free resolution. We even cover the return shipping.

Tracking Your Treasures:ᅠAfter your order is shipped, we provide aᅠtrackingᅠnumber so you can monitor your items' journey to your doorstep, ensuring you're informed every step of the way.

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